Bryce - OpenRoad Hyundai Richmond


I just wanted to take a minute to commend your shop foreman Bryce for the exceptional customer service he provided to me on my two recent visits there. 

I took my 2013 Genesis sedan in for it's 24000 service and a concern I had with the front parking sensors not functioning correctly. Bryce explained to me that the sensors checked out ok, however I had mentioned it was an intermittent problem, sometimes every day then not for a week etc. He told me he would create a file and send it to Hyundai for authorization to replace the sensors. He phoned me at home at home( I think it was the same day) to say it had been approved and that the parts would be ordered. 

The parts arrived quickly and today(Nov 15) I took my car in for the job to be done. While in the waiting room Bryce once again came out and explained in detail what was being done and to please let him know personally if I had any further issues with the front sensors.

I find his attention to detail commendable and ask that you pass along my sincere thanks to him, as I did not get a chance to see him again before I left.

Thanks Again.

Bruce T.